If you are reinstalling Windows, replacing your computer, or transferring your LA Photo Party software to a new PC, follow this guide to get everything installed and running again. This covers reinstalling Windows and LAPP softwares if needed.

Step 1: Back Up Your Files and License Information

Before reinstalling Windows or switching computers:

• Back up your Photo Booth Upload (PBU) settings, templates, graphics, overlays, and other important files, if required. This can be accomplished by selecting the 'Export Settings' option in the PBU Preferences tab, along with saving any graphics files external to PBU that you want to keep.

• Save any photos, videos, or event data you want to keep that is located on your hard drive.
  Important: Reinstalling Windows may erase your files and installed applications. We recommend backing up everything important to an external drive or cloud storage before proceeding.

Step 2: Deactivate or Transfer Your PBU License

If you are moving your Photo Booth Upload license to another computer:

One the original/old PC:

1. Open Photo Booth Upload on your original PC.

2. Press S to open Settings.

3. Under Preferences, select Enter New License.

4. Click Deactivate Current License and confirm.

On the new PC:

1. Install Photo Booth Upload on the new PC.

2. Open PBU Settings and select Enter New License.

3. Sign in with your Photo Party Upload account and enter your redemption code to activate the license.

License restrictions: Not all licenses are transferable. Licenses included with INFINITE, VENTURE, or certain preconfigured LA Photo Party computers are tied to their original hardware. Online-purchased licenses also have transfer limits.

For detailed instructions, see:

Activate or Transfer a PBU License

Photo Booth Upload License Policies

If you cannot access your original PC or have already reinstalled Windows, contact LA Photo Party Support for assistance with your license.

Step 3: Install Your LA Photo Party Software

After Windows is installed and updated, reinstall the applications required for your setup.

Photo Booth Upload (PBU)

Photo booth software used for capturing photos, GIFs, videos, green screen experiences, and more.

Download and Activation Instructions

Photo Party Upload Helper (PPU Helper)

Used for event synchronization, sharing, printing, and connecting other Photo Party Upload applications.

Open Event Manager and Download Helper

Sign in and select Download Helper App for Windows.

Muse Mosaic

If your setup uses Muse Mosaic, reinstall the application and configure your license using the applicable support instructions.

Muse Mosaic Support Articles

Only install the software required for your particular booth or event setup.

Step 4: Install Your Printer Drivers

If your photo booth uses a printer, you will need to install the correct Windows driver for your printer model.

Mitsubishi Printers

Mitsubishi Printer Driver Installation Guide

Other Printer Manufacturers

Download the correct driver from your printer manufacturer's official support website.

After installing your printer driver:

1. Connect your printer to the PC and turn it on.

2. Open Windows Settings → Bluetooth & devices → Printers & scanners.

3. Confirm that your printer appears in the list.

4. Verify the correct paper size and printer preferences.

5. Print a test image.

6. Open PBU or PPU Helper and select your printer.

Step 5: Install AnyDesk for Remote Support

LA Photo Party Support uses AnyDesk to remotely assist with software setup and troubleshooting.

1. Visit www.anydesk.com.

2. Download and install AnyDesk.

3. Open AnyDesk and locate your unique AnyDesk Address.

4. When working with our support team, provide your AnyDesk Address so we can request a connection.

5. Accept the connection when prompted.

For detailed installation instructions, visit:

Installing AnyDesk

Note: Unattended access is optional. Only share remote access credentials with authorized support personnel through a trusted support channel.

Need Additional Assistance?

If you experience issues reinstalling your software, activating a license, or configuring your equipment, please contact LA Photo Party Support.

Email: support@laphotoparty.com

Phone: (323) 473-4883

Support Center: https://support.laphotoparty.com

Please include your software name, license information if available, and a brief description of the issue so our team can assist you.

Software Downloads & Installation Links

Use the links below to reinstall your LA Photo Party applications, printer drivers, and support utilities after reinstalling Windows or setting up a new computer.

Printer Drivers

Remote Support & Windows Utilities

Important Installation Notes

• Always install the appropriate software for your Windows version.

• Download printer drivers that match your exact printer model.

• Install any necessary printer drivers before configuring printing in your LA Photo Party software.

• Make sure your software license is activated before your next event.

• Restart your computer after installing drivers or when prompted by an installer.

Need Additional Assistance?

If you experience issues reinstalling your software, activating a license, or configuring your equipment, please contact LA Photo Party Support.

Email: support@laphotoparty.com

Phone: (323) 473-4883

Support Center: https://support.laphotoparty.com

Please include your software name, license information if available, and a brief description of the issue so our team can assist you.