LA Photo Party
Support

Photo Booth Upload (PBU)

Why am I not seeing Share options after I capture content?
First of all, always make sure that your PPU Helper is running and is connected to the correct event, for which your desired share options are selected in E...
Wed, 19 Sep, 2018 at 4:28 PM
What's that "Number of Warnings: X - Click for more info" button?
Occasionally the Photo Booth Upload software will detect an error in the current set up. There are a number off errors that can be detected and they will a...
Tue, 27 Mar, 2018 at 1:19 PM
Why am I getting an error that says "There Was No Endpoint Listening At:..."?
Are you seeing the error message:  "There was no endpoint listening at:..." when trying to deactivate your Photo Booth Upload License? This i...
Tue, 27 Mar, 2018 at 1:29 PM
What are the LAV icons that appear in the system tray?
When processing items from PBU, you may see a lot of red, white, and/or blue LAV icons in the system tray. This is nothing to worry about and is representat...
Tue, 3 Jan, 2017 at 11:40 AM
Why is there a lag or slow-down between taking photos?
Here are some troubleshooting suggestions for if you are seeing a lag between taking guest photos in Photo Booth Upload (PBU). 1.  Check your computer&#...
Thu, 5 Apr, 2018 at 3:53 PM
Why Aren't my Processed Photos Appearing in my Output Folder?
This could be happening for several reasons, but one common one is that the DB File (Database File) is corrupt and needs to be deleted to make room for a ne...
Tue, 27 Mar, 2018 at 2:18 PM
Why are people in my photos looking a little purple or green? (White Balance Settings)
If the color of your guests' complexion seems a bit off, it is usually an issue with White Balance. The proper White Balance depends on the lighting ...
Thu, 15 Mar, 2018 at 2:33 PM
Why is my DSLR camera feed not appearing?
There are a few possible reasons for this.  Make sure you're using a Canon: PBU only supports Canon DSLR cameras. Other cameras will not function ...
Thu, 5 Apr, 2018 at 1:36 PM
Why is PBU saying my camera is not set on Manual when it already is?
Sometimes Canon EOS tethering software can interfere with PBU's connection to the DSLR. Make sure that the Canon EOS tethering software is turned off. ...
Tue, 27 Mar, 2018 at 1:01 PM
Why is PBU not recognizing the Slow Motion camera?
This may be an issue with the exposure settings for the slow motion camera. Ensure that the top knob on the camera itself is all the way to the right. Then ...
Mon, 10 Sep, 2018 at 10:24 AM